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Software support & maintenance

A named contact, agreed response times and steady improvements. We look after web applications and custom web applications for organisations in Scotland and across the UK, including systems built by other teams.

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What our support covers. Keep your system secure, fast and improving

Named contact A named developer who knows your website or web application.
Agreed response times Clear targets for urgent issues and everyday requests, written into your plan.
Security updates Framework, package and server updates applied on a regular schedule.
Monitoring Uptime, errors and performance checked so problems are caught early.
Backups Automated backups and tested restores, so your data is safe.
Small improvements Focused changes and new features as your needs change.

How support starts. Taking over a system is planned, not rushed

  1. 01Review1–2 weeksWe check the code, hosting, backups and security, and tell you plainly what we find.
  2. 02Fix the basicsAs neededUrgent updates, backups and monitoring are put in place first.
  3. 03Agree a planMonthlyWe agree support hours, response targets and how to report issues. Work outside the plan is scoped and approved separately.
  4. 04ImproveOngoingRegular updates and a shared list of improvements, reviewed with you.

What you get. Support that leaves your system better documented than we found it

See pricing
  • A named contact who knows your system
  • Response times agreed in writing
  • Regular security and dependency updates
  • Uptime and error monitoring
  • Backups with tested restores
  • Up-to-date documentation

Proven technologies. Laravel is home ground; everything else is chosen to fit your team and hosting

  • Laravel
  • Livewire
  • Vue
  • Tailwind CSS
  • ASP.NET Core
  • PostgreSQL
  • MySQL

Questions about support

What happens if you’re unavailable?

Your code, documentation and hosting accounts are held in your name and kept up to date, so another developer could take over if needed. Continuity arrangements are written into every support agreement.

What happens after launch?

We stay with you. Support plans include a named contact, agreed response times, security updates and small improvements, and we plan the handover so your team is never stuck.

Can you support software another company built?

Yes. We start with a review of the code, hosting and security, then agree a support plan. If there are urgent risks, we fix those first.

Which technologies do you support?

Mainly Laravel and PHP, ASP.NET Core and C#, with MySQL, PostgreSQL, SQL Server and Redis. If your system uses something else, ask us and we will tell you honestly whether we are the right fit.

What response times do you offer?

Response times are agreed for each support plan, based on how critical your system is to your business, and written into your support agreement.

Ask about support

Need someone to look after your software?

Tell us what you run and what worries you. You’ll hear back from Khaled within two working days.

Start a project Book a call